Policies
Privacy Policy
How this website handles the information you share with Charlotte Hockey Lab.
Information You Send Us
When you use the contact form on this website, we receive the name, email address, topic, and message you enter, along with the IP address the message was sent from. When you call, text, or email us, we receive your phone number or email address and whatever you choose to tell us.
How We Use It
We use what you send us to respond to you. Contact form messages, along with the IP address, are stored on our website’s server and passed to our team through our website provider’s system. The IP address is also used to limit repeated submissions and spam.
Bookings, Payments & Waivers
Session bookings, packages, subscriptions, gift cards, payments, and liability waivers are handled by our booking platform, Arketa. The booking calendars on this website are loaded from Arketa, and the information you enter there is collected and processed by Arketa under its own terms and privacy policy.
The RapidShot App
Players who use the RapidShot or RapidHands equipment create a player profile in the RapidShot app, which tracks their performance. That app and its data are provided by RapidShot under its own terms and privacy policy.
Technical Data & Cookies
Like most websites, our servers may keep basic technical logs, such as IP addresses and the pages requested, to keep the site secure and working. This website does not set its own cookies. We may use analytics tools, such as Google Analytics, to understand how visitors use the site; those tools may set cookies and collect information such as the pages you visit and the type of device you use.
Other Websites
This website links to other services, including Arketa, RapidShot, Facebook, Instagram, and Google Maps. Their own privacy policies apply when you visit them.
Questions
Questions about this policy or about information you have sent us? Email [email protected], text or call 704-313-8249, or write to us at 4393 Indian Trail-Fairview Road, Indian Trail, NC 28079.
We may update this policy from time to time. The date at the top of this page shows when it last changed.